Prim Tile | Charcoal Gray

INSPECTING YOUR SHIPMENT

■ BLEND BLEND BLEND - due to the variations in color and shade of Prim Tile | Charcoal Gray tiles, it is important to blend the tiles from all boxes once they arrive and place them in their installation area to ensure you have the layout you want before installing.

■ ORDER EXTRA! - industry standard suggests adding at least 15% overage due to tile cuts, potential shipping breakage, or future repairs.

■ SHIPMENTS ARE SUBJECT TO WEATHER – tiles may be exposed to moisture and/or condensation during production or shipping which may affect the color of the tiles once received. Setting the tiles out to dry prior to installation will return the color to normal. Do not install tiles until fully dried.

INSTALLATION FYIs

■ GENERAL GUIDELINES, NOT INSTRUCTIONS - Pozzilo offers general information about our tiles and their unique qualities and usages. Proper installation will only be attained if you have selected a seasoned installer with years of experience with artisan tiles. Any installer without artisan tile experience will not know how to install tiles and will likely result in failed installations.

■ INSTALLATION DEEMS ACCEPTANCE OF YOUR ORDER - if you are not 100% sure of your tiles DO NOT INSTALL THEM. As is standard in the tile industry and with all construction materials, installation deems acceptance of materials. Do not install if there are visible issues. If you have any doubts or are unsure of what qualifies as a visible issue for the tile you are installing, please reach out to us PRIOR to installation. Our tiles are subject to variations in color, texture, size, and finish. Misuse by contractor or end-user including but not limited to negligence, physical and/or chemical abuse, as well as order shortages ARE NOT a Pozzilo responsibility and therefore, not covered by Pozzilo’s warranty.

■ TILE IS A MATERIAL. INSTALLATION ERRORS ARE NOT THE FAULT OF THE MATERIAL –
Pozzilo tile is a material. Tile is merely the surface of your construction. Installation problems will arise from inexperienced artisan tile installers, substrate, or construction engineering and/or installation issues. Please refer to your project architect, structural engineer and/or installer for best results.

■ PLEASE CONFIRM YOUR INSTALLER'S LEVEL OF ARTISAN TILE EXPERIENCE - your installation will only be as good as your installer.

■ REQUIRE YOUR INSTALLER PERFORM A “DRY RUN” BEFORE BEGINNING YOUR
INSTALLATION – before installing, make sure to lay out and blend ALL BOXES of your tiles so that your variations in color, and tiles that bear chips and pits are artfully placed as you would like. Pozzilo selects our tiles for their hand-hewn variations and their inherent surface and color variations, which include pits, cracks, and chipping. The best placement of these nuances throughout your installation must be guided by you and/or your design professional to realize the best possible blend of your shipment of our limited-availability tiles. Your installation is only as good as your DRY RUN.

■ DO NOT USE TAPE, BLUE TAPE, OR OTHER TAPE - do not use blue tape or other construction tape during product installation. We cannot guarantee that the tape will not erode or damage our products.

■ WAIT UNTIL YOUR PROJECT IS COMPLETE BEFORE INSTALLING YOUR TILES - install the tiles as late as possible in the project to minimize the risk of damaging the tile.

■ REQUIRE MOCK-UP BOARDS – your next step to ensure your tiles will be organized properly and your grout joint size and color, as well as your sealant, are done to your design professional’s specifications- we urge you to require your installer create mock-up boards prior to your installation. This is a STANDARD PRACTICE for seasoned installers as it enables the end-user and their design professional to test all the tile layouts in mock-up form and, also will allow for the mock-up boards to be examined in the space and lighting in which the tiles will be used. Before beginning the mock-up boards- make sure to FIRST do your above-recommended DRY RUN and lay out and blend your tiles as described in that section.

■ “FINAL FINISH” – WHAT IT IS AND WHY MAY YOUR PROJECT REQUIRES THIS? - if you plan
install your tile prior to the installation of cabinets, fixtures, etc., you’ll need be refinish the tile after those other features are installed in a step we call the “final finish.” In this step, your contractor should replace any broken or chipped tiles caused by construction damage, scuffing, or any deterioration of the tile surface. They should also hire a professional refinisher for the final refinishing of your tile installation. Make sure to account for this final step in your project timeline and budget.