Shipping policy

 

All standard orders ship throughout nationwide using LTL trucking providers, and are curb-side delivery only. The LTL trucking company that is contracted to deliver your order will contact you directly to arrange a date and time for curb-side delivery. All deliveries are made on a pallet and each tile box weighs varies, so please consider assistance in moving boxes at the time of delivery, as the delivery driver must leave the order at the curb only.

Please note, all shipping timelines provided by LTL carriers are estimated delivery ranges. The carrier will call you to schedule a delivery date and timeframe once the shipment arrives to their local delivery terminal.

Please make sure you list the best contact number on your order. If the carrier is unable to reach you within 24 hours after your shipment arrives at their local delivery terminal, they will begin charging daily storage fees until the delivery appointment date. We will do everything we can to help move this process along for you, but unfortunately, these are carrier imposed fees.

During delivery, all customers are responsible for inspecting their shipments for shortages or damages, and noting those damages with the driver at the time of delivery. Any issues with the delivery must be photographed and noted with the delivery driver on the shipping documentation in order to initiate a claim. Next, please contact Pozzilo Tile as soon as possible, no later than 48 hours after delivery. We will work to replace any items damaged in transit as quickly as possible! Issues identified after the 48 hour time frame are the responsibility of the customer, as carriers will not process claims after that time.

Please include photos and written documentation of any damages when requesting replacements. Please take extra time to ensure that this is done effectively during delivery in order to avoid any costs associated with replacement material for your order. Any missed deliveries or delivery refusals will result in storage and redelivery fees paid to the trucking company.